We will endeavour to provide effective feedback and complaint resolution that addresses the key issues of:

• Breach of ICA Code of Conduct
• Our standard of service
• Discrimination
• Staff member attitude/treatment to clients
• Failure to action on your request/enquiries
• Failure to provide service
• ICA policies/procedures

Intuitive Care Australia aims to resolve complaints at first contact. Where it is not possible, we will ensure that all complaints are acknowledged within three (3) working days of receipt of complaint. Resolution will be sought within 14 working days of receiving the complaint, where this does not require further action or higher-level review. If more time will be required to investigate, the complainant/s will be kept informed of the progress of the investigation.